Returns & Exchanges
At Emma Sleep India, we offer a 100-night risk-free trial to ensure you are completely satisfied with your sleep experience. If you don't love your mattress, we will arrange a free collection and provide a full refund.
Initiate Your Request
Log in to our returns portal or contact our customer support team with your order number and reason for return within the 100-night trial period.
Schedule Collection
Our logistics partner will contact you within 2-4 business days to coordinate a convenient time for the pickup of your mattress or sleep accessories.
Hassle-Free Pickup
You do not need to pack the mattress back into the original box; our team will handle the removal directly from your bedroom at no extra cost.
Receive Your Refund
Once the item is collected and verified by our team, we will process your full refund back to your original payment method within 14 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing